Privacy policy

Who handles your information

sketchstrokes operates this website. For privacy questions or requests, contact the studio using the details below.

Information we collect

When you place an order, we collect the contact and delivery details you provide, your selected artwork, order amounts and payment status or transaction references. Commission inquiries include the name, email, project details and any reference image you submit. Please only upload material you have permission to share.

Our hosting and security services may process technical information such as IP addresses, browser details, requested pages and error records to deliver and protect the website.

How we use and share information

We use this information to respond to inquiries, process and fulfil orders, arrange delivery, handle refunds and support requests, maintain transaction records and protect the service against misuse.

Information is shared as needed with providers supporting these activities: Razorpay for payment processing, hosting and database providers for website operation, and delivery providers for shipping. We may also disclose information when required by law or to address fraud and security issues. We do not sell customer information.

Payments

Payment details entered in Razorpay Checkout are handled by Razorpay and its payment partners. Our application stores order and transaction references, not your full card number, CVV or UPI PIN. Read Razorpay’s privacy policy for its processing practices.

Cookies and browser storage

We use browser storage to remember your shopping bag and day/night preference, and session storage to help you revisit a pending order. Cookies support studio sign-in and access to protected collections. Clearing these may reset your preferences or sign you out.

When you use payment checkout or load embedded third-party content, those providers may use their own storage and process technical information under their policies.

Retention, security and your requests

We retain information for the period needed to fulfil the purposes described here, meet applicable record-keeping obligations and resolve disputes. We use access controls and other safeguards, but no online service can guarantee absolute security.

You can contact us to request access to, correction of or deletion of personal information, or to raise a privacy concern. We may need to verify your identity and may retain records where required for legal obligations or unresolved transactions.

Changes

We may update this page as our services or practices change. The update date appears at the top of this page.