Returns, refunds & cancellations

Cancel before dispatch

You may cancel a ready-made artwork order before it is dispatched for a full refund. Email us with your order number as soon as possible. If it has already been dispatched, the return process below applies.

Change-of-mind returns

Contact us within seven days of delivery to request a return of ready-made artwork. The artwork must be unused, unaltered and securely packaged. You pay the return postage for a change-of-mind return.

Please contact us before sending a return. We will confirm the return address and instructions; the business address on our contact page should not be used as a return destination without confirmation. After receiving and checking the returned artwork, we will confirm the refund. For a change-of-mind return, we refund the artwork price; the original delivery charge is not refundable.

Damaged, defective or incorrect artwork

If your artwork arrives damaged, is incorrect or differs materially from its description, contact us promptly. Include your order number and, if possible, photographs of the artwork and packaging. Photographs help us investigate but are not a condition that removes your rights.

For an accepted claim, we cover reasonable return shipping and provide a refund or an agreed replacement. A replacement original is subject to availability and your agreement. A full-order refund for an accepted damaged or incorrect-item claim includes the original delivery charge.

Custom commissions

Before payment for a commission, we agree the scope, approval stages, delivery schedule and cancellation terms in writing. If you cancel after work has started, any charges for completed work will follow that agreement. Contact us to discuss concerns about commissioned artwork; rights relating to faulty or misdescribed work remain unaffected.

Refund timing

We initiate approved refunds to the original payment method within five business days of approval. Your bank or payment provider may take additional time to credit the amount. Contact us if you need a refund reference or help checking its status.

How to request help

Email support@sketchstrokes.in with your order number and the reason for your request. These policies do not limit applicable consumer rights.